Trustindex verifies that the original source of the review is Google. We’ve had a great experience with Waza Home Comfort this year after having both a furnace and a heat pump installed. The level of service has been consistently strong.
Stephen took the time to understand our needs and helped us select the right products. He was responsive to questions, offered alternative options when appropriate, and created a strong sense of confidence throughout the decision-making process. At times, customer interactions can feel pressured or as though questions are an inconvenience, but Stephen was the opposite. He welcomed questions, was patient in his responses, and made the overall experience very positive.
The installation team, Arek and Brad, were knowledgeable, approachable, and professional. They were punctual and respectful in our home, clearly explaining key aspects of the installation as they progressed. They also took the time to complete a thorough post-install walkthrough, ensuring we understood how everything worked and answering any remaining questions. Their attention to detail, along with quality assurance testing, provided reassurance that everything was working as expected.
The communication from the central office also stood out. Appointment reminders and updates were clear and timely, which contributed to a well-coordinated experience and reinforced a strong overall service approach.
Overall, a very positive experience from start to finish.
