Last Updated: June 1, 2025
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1. Agreement Overview
This Agreement governs the terms of the Family Plan subscription (“Plan”) provided by Waza Home Comfort (“Company”) to the subscriber (“Customer”). By enrolling in the Plan, the Customer agrees to the terms outlined herein, including the lock-in period, early termination provisions, and benefits offered under the Plan.
2. Subscription Commitment
2.1. Lock-In Period
The Customer agrees to subscribe to the Plan for a minimum term of 12 months (“Lock-In Period”) as specified during enrollment.
2.2. Benefits During the Lock-In Period
As a subscriber to the Family Plan, the Customer will enjoy the following exclusive benefits throughout the Lock-In Period:
a. Annual Maintenance Visit: One comprehensive maintenance visit each year to ensure optimal performance and longevity of the HVAC system.
b. 20-Point Tune-Up and Safety Inspection: A thorough 20-point inspection covering all critical components, including cleaning, testing, and adjustments to enhance efficiency and ensure safety.
c. Repair Discounts: Receive 15% off all repair services, offering up to $900 in annual savings.
d. Installation Discounts: 5% off new HVAC system installations, saving up to $900 when upgrading to newer, more efficient systems.
e. Priority Service Guarantee: Diagnostic appointments will be booked within 24 hours of speaking with our office. If we are unable to attend within this timeframe, your Family Plan fees will be refunded for up to 12 months. For members enrolled less than one year, a refund will be issued for the number of months paid to date.
f. Discounted Service/Diagnostic Rate: Pay only $129 for diagnostic or service calls, a significant reduction from the standard rate of $189.
g. Extended Call Support: Extended customer support 7 days a week for troubleshooting, questions, and service scheduling.
2.3. Automatic Renewal
At the end of the Lock-In Period, the Plan will renew on an annual basis unless:
a. The Customer provides written notice to info@wazahome.ca to cancel at least 30 days before the renewal date.
b. The Company notifies the Customer of any material changes to the Plan, giving the Customer the option to terminate without penalty before renewal.
2.4. Grace Period (Cooling-Off Right)
Under Ontario’s Consumer Protection Act, 2002, the Customer has a 10-day grace period from the date of subscription to cancel the Plan without penalty or obligation.
3. Early Termination
If cancellation occurs after the 10-day grace period and before the end of the Lock-In Period, the Customer will be charged an Early Termination Fee: A flat fee of $100
3.1. Customer’s Right to Cancel
The Customer may terminate the Plan before the end of the Lock-In Period by providing a written request to the Company.
3.2. Early Termination Fees
If cancellation occurs after the 10-day grace period and before the end of the Lock-In Period, the Customer will be charged an Early Termination Fee: A flat fee of $100
3.3. Exceptions to Early Termination Fees
Early Termination Fees will not apply in the following cases:
a. Service failure: Significant interruptions or failure by the Company to provide agreed services.
b. Relocation: Customers moving outside of the Company’s service area may cancel without penalty upon providing proof of relocation.
c. Contract misrepresentation: If terms were misrepresented during enrollment, as per the Consumer Protection Act, 2002.
4. Payment Terms
a. Subscription fees will be billed as chosen at enrollment.
b. Payments must be made on time. Late or missed payments may result in service suspension, termination, and the application of any outstanding balances.
5. Transparency and Modifications
5.1. Disclosure of Terms
The Company will ensure that all key terms, fees, and conditions are clearly disclosed to the Customer at the time of enrollment.
5.2. Modifications to the Agreement
The Company may update these Terms and Conditions with at least 30 days written notice to the Customer. If changes materially affect the Customer’s rights or obligations, the Customer may cancel the Plan without penalty.
6. Limitations of Liability
Waza Home Comfort is not liable for any incidental, indirect, or consequential damages arising from the termination of the Plan, except as required by Ontario law.
7. Compliance with Ontario Consumer Protection Laws
This Agreement complies with the Consumer Protection Act, 2002 (CPA), and all other applicable laws and regulations in Ontario. In the event of a conflict between this Agreement and Ontario law, the latter shall prevail.
8. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from this Agreement shall be resolved exclusively in the courts of Ontario.
9. Customer Acknowledgment
By subscribing to the Family Plan, the Customer acknowledges that:
a. They have read and understood this Agreement.
b. They consent to the lock-in period and early termination terms.
c. They have been provided with a copy of this Agreement and informed of their rights under Ontario’s Consumer Protection Act, 2002.
