Olivia and Jim’s Story

Learn how Natural Choice Heating and Cooling saved this couple a ton of stress and money.

Olivia and Jim Reagan knew they needed a new furnace but weren’t sure who to call, so they continued using their old system figuring they would deal with the issue when it finally came to the end of it’s life. Months went by and then one day their son Kevin went to them with Natural Choice Heating and Cooling’s name. He spoke very highly of this company so Olivia and Jim made the decision to call.

Natural Choice Heating and Cooling advised the couple to go ahead and install a new furnace, rather than waiting for the old one to stop working, due to the efficiency a new system would bring to the home. More heat and less cost sounded great to Olivia and Jim, so they went ahead with the instal.

Where are they now?

“We LOVE our new furnace (never thought we would admit to loving a furnace)!!!! It is much quieter than our last furnace and more importantly it heats our home much more evenly than the old one did! You are such a gentleman and very professional. You were very patient with us and all our questions.”

After a very professional installation of their new system and seeing the difference in their home’s comfort and utility bill, the Reagan’s were very pleased with their service and results.

Disclaimer: Some of the content on this page has been modified to protect the identities of our Customers. This includes, but is not limited to Names, Photos and Location.

I had a really bad experience with another vendor on a different brand of tankless water heater, and upon hearing my story James was able to quote me much better pricing then the original vendor that I had contracted to do the original install on the exact same model (giving them the opportunity to right the wrong). James sent one of his crew over to take pictures of my existing install and immediately identified several shortcuts and code violations from the previous vendors install just by the pictures. They stuck to the quoted pricing even though there were unforeseen issues with the install. I was truly impressed with the professional job and the crew definitely knew their building code stuff. James and his crew have gone above and beyond and I would have no problem recommending them to family and friends and hiring them again for any HVAC work

— Craig, Location: Whitby

Words can’t describe the feeling we have with Natural Choice Heating & Cooling. The sales part was very educational and easy going. The service was on time, rapid, clean and very professional. The owner him self (James Smith), made an appearance and ensured that all was in order and made sure we understood how everything worked. The crew was super clean, polite and extremely knowledgeable. The experience set very high expectations for other trades. We are in the trade industry our selves and learned a few things that day. Kudos to Natural Choice Heating & Cooling this will be our natural choice for any hvac service in the future. Did I mention that the install was on Christmas Eve??? Thank you again from the bottom of our hearts.

— Tammy and Rob

We had a new high-efficiency furnace and AC unit installed (previously no AC). James was wonderful in answering any and all questions we had about each unit. Any emails sent out were returned within 24 hours, which for us, was a wonderful experience as these days, customer service sometimes takes a back-seat to making the sale. With Natural Choice Heating and Cooling, customer service is the reason we chose them. On the day of installation, great care was taken to not damage any flooring or materials in our house and all excess materials and mess was quickly cleaned up. Any additional “unforeseen complications” were quickly taken care of at no cost to us. The time spent by James to go over our concerns and questions lead us to trust in his product as well as his team during the purchase and installation of our units. We would highly recommend this company to any first-time or veteran Furnace and AC buyers, especially those who want to see true customer service! Thank you James!

— Adam, Location: Whitby

New Furnace, New A/C, New Tankless Hot Water Heater, Gas Hook-Up. James and Natural Choice H&C are awesome! Jobs involved new high efficiency furnace and new gas connection for a new stove. Later, a new high-efficiency A/C unit was installed. On a third job, we had Natural Choice install a tankless Hot Water Heater. James will provide you with everything you need to know (and then some) to make an informed decision. Even if your mind is already made up, he will make sure you are basing your choices on the correct assumptions. He absolutely supports all of his products. Installation is professional and timely. James personally came over late one evening to connect a long awaited and overdue stove (not purchased from him) because he knew we were desperate. I also believe that James provides the most cost-effective and value-added solutions. His products are not the most expensive but their quality, efficiency, and durability rival the best. Jim is also quick to highlight other benefits (e.g. transferable warranties) that most people never think of. Bottom line: #1. I have recommended him to friends. #2. I would have him back. #3. When we buy a new house, he’ll be doing the work.

— Rob, Location: Whitby

Dealing with James is so amazingly pleasant. James and his team are so knowledgeable, patient and attentive to me the customer. On many occasions they have gone out of their way to ensure we were always satisfied. This time, for only a $30 order, they were willing to come out personally to our house to deliver the product. In my opinion, with the surge in customer requests during this extraordinarily hot weather spell, I was totally impressed with their good nature and willingness to keep me and my family happy and satisfied. These guys under James’ stewardship are Top notch! I wish everyone was like them! I will recommend them to any of my friends in need of Furnaces/Air-conditioners etc.

— Andrew Janik, Location: Ajax

Heating and cooling for family home. We found that both our furnace and AC unit were shot (builders models installed 16 years ago). I got a total of 5 quotations from various companies in the area, then found that Natural Choice were strongly recommended to me by friends who had experienced excellent service. James gave me a very competitive quote so got the job. The installation service for a type GMVC95 furnace, and GSX-13 AC unit was quick, clean and courteous, the standard of workmanship was top notch and we are very satisfied with the service and equipment provided.

— David Bruce, Location: Oshawa

Whether it’s a standard job or an emergency, Natural Choice has you covered. Set up an appointment today.

Proud to be voted the Best Heating & Cooling company in Durham Region in 2012, 2014, and 2015. Read our reviews on Homestars

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